Return & Refund Policy

  • Because every rug is handcrafted and made specifically to your requirements, all orders are final.
  • All products are non-returnable.
  • All products are non-refundable.
  • Every rug undergoes a thorough quality inspection before being securely packed and dispatched to ensure it reaches you in excellent condition.
  • If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and work towards an appropriate resolution.

  • Cancellation Policy

  • As every order enters production shortly after confirmation, orders cannot be cancelled once placed.
  • We begin sourcing materials and crafting your rug immediately to ensure timely delivery and the highest level of quality.
  • We kindly request customers to review all order details carefully before completing their purchase.

  • Need Assistance?

  • If you have any questions regarding your order, shipping, or customization, our customer support team is always happy to help.
  • Email: support@kaleennagri.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing Kaleen Nagri, where every thread is woven with care and every rug is crafted to become a part of your home's story.

Because every rug is handcrafted and made specifically to your requirements, all orders are final.

  • All products are non-returnable.
  • All products are non-refundable.
  • Every rug undergoes a thorough quality inspection before being securely packed and dispatched to ensure it reaches you in excellent condition.

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and work towards an appropriate resolution.

Cancellation Policy

As every order enters production shortly after confirmation, orders cannot be cancelled once placed.

We begin sourcing materials and crafting your rug immediately to ensure timely delivery and the highest level of quality.

We kindly request customers to review all order details carefully before completing their purchase.

Need Assistance?

If you have any questions regarding your order, shipping, or customization, our customer support team is always happy to help.

Email: support@kaleennagri.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Thank you for choosing Kaleen Nagri, where every thread is woven with care and every rug is crafted to become a part of your home's story.