Refund policy

Because every rug is handcrafted and made specifically to your requirements, all orders are final.

• All products are non-returnable.
• All products are non-refundable.
• Every rug undergoes a thorough quality inspection before being securely packed and dispatched to ensure it reaches you in excellent condition.

If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and work towards an appropriate resolution.